Files in SharePoint fail to open

If you are having trouble opening open documents from within SharePoint please follow the steps outlined in this article.

  1. Use Internet Explorer 32-bit (not 64-bit)

  • To find out what version of IE you are using, check the shortcut you use to open IE:
    • Right-click your IE shortcut.
    • Select Properties.
    • The target for 32-bit IE will be["C:\Program Files (x86)\Internet Explorer\iexplore.exe"] the 64-bit would be ["C:\Program Files\Internet Explorer\iexplore.exe"]
  1. Add SharePoint to the Local Intranet Sites in Internet Explorer

  • From the Tools menu, select Internet Options.

  • Click the Security tab

  • Select the Local intranet security zone and click Sites.

  • Select Advanced.

  • If (use your SharePoint sites URL) is not in the websites list enter it in the "Add this website to the zone" field and click Add.

  • Click Close, and then click OK twice.

  1. Enable the SharePoint add-on in Internet Explorer

  • From the Tools menu, select Manage add-ons.
  • In the Show dropdown, select All add-ons.
  • Locate the SharePoint OpenDocumentsClass add-on.
  • If it isn't Enabled, select it and click Enable.
  • Click Close.

SharePoint OpenDocuments Class not listed?

It's possible that the add-on does exist but wasn't updated when recent Office upgrades were installed on your computer.

  • From the Start menu, click Control Panel, and then select Programs.
  • Select Programs and Features.
  • Scroll down the list of installed programs, select Microsoft Office, and then click Change.
  • In the Change dialog, click Repair and then click Continue.
  • You might need to reboot your computer so the changes can take effect.

  • When your computer finishes rebooting, go back into Internet Explorer and repeat the procedure for enabling the add-on.

  1. I see an "unable to display file" error

    • A SharePoint site administrator can check to see if documents are set to open in Office.
      • In the SharePoint site collection, choose the Settings icon > Site Settings.
      • On the Site Settings page, under Site Collection Administration, choose Site Collection Features.
      • On the Features page, for the Open Documents in Client Applications by Default feature, choose Activate to enable the OpenInClient feature (documents will open in the client application), or Deactivate to disable the OpenInClient feature (documents will open in the browser).

I don't see any content -OR- I'm constantly prompted to authenticate

  1. Add SharePoint to the Local Intranet Sites in Internet Explorer

    • See steps in #2 above.

  2. Clear cached credentials

    • Windows 7

      • From the Start menu, click Control Panel, and then select User Accounts.

      • Select 'Manage your credentials' and review the contents in the main window.

      • Delete (remove from the Vault) all SharePoint and all ADS\ accounts.

    • MacOS

      • Use the KeyChain Access app (in the Utilities Folder which is located in the Applications Folder) to delete all SharePoint or ADS references.
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