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Solution For The "Office Is Not Installed On This Computer" Issue

Follow the steps below to resolve the "Office Is Not Installed On This Computer" issue.

Determining the Microsoft Office Edition

Determining the Microsoft Office Edition
  1. In Microsoft Word click on the "File" menu

Opening the Account settings

Opening the Account settings
  1. Then click on "Account" button

Opening About Word

Opening About Word
  1. Click on the "About Word" button

Verifying the installed version 32bit/64bit of Microsoft Word

Verifying the installed version 32bit/64bit of Microsoft Word
  1. The last part of the Microsoft Word version number indicates that this is the 32bit edition of Microsoft Office installed on this computer

Downloading the matching WorkPoint Express MSI file

Downloading the matching WorkPoint Express MSI file
  1. Download the WorkPoint Express MSI file matching your Microsoft Office version. And save it in the C:\temp folder (Create this folder if it doen't exist).

Installing WorkPoint Express with the correct parameters

Installing WorkPoint Express with the correct parameters
  1. Click on the "Start" button located in the lower left corner of your screen and type "cmd" into the search.
  2. Click on the icon to start the Command Prompt

NOTE that you shouldn't run the Command Prompt as an administrator as this can cause problems if the user isn't a local administrator.

Executing the commands

Executing the commands
  1. First type "cd \temp" and hit enter.
  2. Then type "msiexec /i "WorkPoint Express.msi" OFFICE=1 OFFICE15=1"

Please note that you will have to use the parameter fitting for your Microsoft office installation.

OFFICE16 for Microsoft Office 2016 and Microsoft Office 365

OFFICE15 for Microsoft Office 2013

OFFICE14 for Microsoft Office 2010

OFFICE12 for Microsoft Office 2007

You can now follow the standard WorkPoint Express installation guide located here: https://support.workpoint.dk/hc/en-us/articles/228237127 at the "Installing WorkPoint Express" step.

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