Article updated on the 2nd April, 2026.
Contents
1. Introduction
WorkPoint Express 365 is now available in Microsoft Outlook Mobile on iOS and Android. No additional configuration is required.
Users with existing WorkPoint access and an assigned WorkPoint Express 365 add‑in can use Outlook Mobile to browse, search, and work with their WorkPoint content and processes directly from their mobile device.
This guide provides steps to get started with WorkPoint Express 365 on mobile devices.
Availability Timeline
Just to provide some background on the journey to Mobile Support - WorkPoint Express 365 version 1.1.0 introduced support for Outlook Mobile. As part of this release, an updated application manifest had to be submitted to Microsoft for certification.
For existing, already‑approved hosts (such as Outlook Desktop), fixes and new functionality became available immediately after the 1.1.0 release.
For the new Outlook Mobile form factor, Microsoft required an additional review by the Outlook Mobile application team. After this review was completed and the app was approved, Microsoft’s publishing process introduced a further 4–6 week delay before the app became available in Outlook Mobile clients.
The timeline below illustrates this difference in availability between Outlook Desktop and Outlook Mobile. Looking forward to release 1.2.0 and beyond, now that Outlook Desktop and Mobile are supported and approved, any future releases will only update the WorkPoint hosted application making fixes and new functionality instantly available upon release and without Microsoft publishing delay.
2. Setup
For customers that have installed WorkPoint Express 365 through the Microsoft Office Add-In store (per this guide) - no action is required. The Microsoft Office Add-In framework automatically checks for and updates the application manifests internally.
There is no specific deployment or setting required to make WorkPoint Express 365 available to your mobile users. Per the deployment guide, in the Microsoft Admin Center, users that have been assigned access to the WorkPoint Express 365 Integrated app will (after a profile synchronization delay of < 72hrs) automatically have access to WorkPoint Express 365 on both Outlook Desktop and Mobile Applications.
3. Using WorkPoint Express 365 on Mobile Devices
Any user that has access to WorkPoint Express 365 on the Outlook desktop and web experience can access Express 365 on a mobile device as follows:
From the Microsoft Outlook Mobile application (see the image below for a visual guide)
- Select any mail message (see below regarding limitations for Sensitivity Rules)
- In the mail message header, click the "..." more menu to access the Message extensions menu
- Select the WorkPoint Express 365 Add-In
This will launch Express 365. As per the desktop experience, authentication is seamless - the user's mail profile is automatically used for all connections to WorkPoint and SharePoint services. If this is the first time that the user has launched WorkPoint Express 365 on the tenant, they will be taken either to the Solution Home view (or, if more than one WorkPoint solution exists, the Solution Switcher). If they have previously accessed WorkPoint on this device, then they will be taken to their previous location.
From there, they can navigate the solutions Business Modules and Entities as their access allows.
4. WorkPoint Automate on Mobile
Just like the desktop experience, WorkPoint Express 365 on Mobile can run your solution's WorkPoint Automate processes. Both non-interactive processes and interactive (forms-based) processes are supported.
4.1. Non-Interactive (Background) Processes on Mobile
In Outlook, the typical journalization flow is automatically supported. The only restriction being that, since in the Mobile Form factor, Express 365 is launched from an open Email message, the process can only receive one email at a time for launch.
While actual solution and configuration processes will differ, here's how it might work in an example solution with a very basic journalization flow (storing the Email and Attachments into the "Emails" and "Documents" library of the Entity)
When viewing a message in Outlook on Mobile...
1. The user clicks on the message context menu
2. Selects the WorkPoint Express 365 Add-In
- Express 365 automatically authenticates as the mailbox user and brings them to either the solution home or (if they have used Express 365 previously on this device) directly back to their previous working location.
3. In the Business Module list, the user selects and Entity and launches the "Quick Action" linked to a Journalization flow.
- In this example, the Journalization flow is set as a non-interactive process, so a quick "Process Toast" message (4) is shown while the process is launched.
- The Email and Attachments are stored per the process setup. In this example, we can see that the email has been Journalized into the Emails library.
Please note; this is just a simple example of a Journalization flow in WorkPoint Express 365 on Mobile. Your process configuration including the target library, whether attachments are extracted etc. may differ.
4.2. Interactive WorkPoint Automate Processes
Using WorkPoint Automate Processes that have interactive User Forms are also supported on Mobile devices.
WorkPoint Express 365 will open the process as a dialog over the Outlook Mobile application for user input. There is no specific configuration required in either Express, WorkPoint or the WorkPoint Automate process to support the mobile experience - the input forms automatically adapt to the available screen size and respond to touch etc.
The only key difference when running interactive processes on mobile is during the first launch on a given device. At that point, the user will be prompted to enter their Microsoft account credentials. This is one scenario where Single Sign-On (SSO) is not currently supported.
After this initial login, all subsequent processes will automatically refresh the authentication token for the user—no additional sign-in required. Authentication is fully managed by Microsoft’s authorization services, not WorkPoint. As a result, this process adheres to all security standards and supports Multi-Factor Authentication (MFA) if enabled in your tenant’s security settings.
Here's an example of the interactive WorkPoint Automate Processes on mobile devices works. In this example, we’re launching the standard “Edit Entity” process - your configuration may vary.
The key step occurs after initiating the process (Step 3): the user is prompted to complete the Microsoft Authentication flow (Steps 4 & 5). The exact steps depend on your tenant’s security settings.
Once authentication is successful, the user is directed to the first input form in the process (Step 5). In this example, that form is the Entity Edit form.
On second and all subsequent launches of any process in the solution, the process is seamless. The user goes directly from My Tools launch (3) to the form (5).
5. Troubleshooting Express 365 on Mobile
If the WorkPoint Express Add-In is not visible in the Message Extension menu (per 3 in the image above), here are a couple of troubleshooting tips that might help.
Profile Sync Delay
When new users are granted access to WorkPoint Express 365—either directly via the Assigned users setting in the Microsoft 365 Admin Center or indirectly through membership of an assigned Microsoft 365 group - add‑in availability is not applied immediately.
Microsoft indicates that changes to add‑in assignments can take up to 72 hours to propagate across Microsoft 365 services due to service‑side replication and client caching. Based on experience, this process typically completes within 1–3 hours, but longer delays are possible.
Until propagation is complete, the add‑in may not be visible in Outlook Desktop or Outlook Mobile user profiles.
Sensitivity Labels
On mobile devices, Office Add-ins are only allowed to operate on messages without encrypted Sensitivity Labels.
If WorkPoint Express 365 is not available in the message context menu per the example below, verify that the extension is available on a non-encrypted/open message.
In the screenshot below, we show two different messages in the Inbox of a user. The first has the Sensitivity Label (Confidential - All Employees) which uses content encryption. Note that the WorkPoint Express 365 extension is not available. In the second message, the open sensitivity label allows WorkPoint Express 365 Add-in to process the message.
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